Complaints Policy
What is a Complaint?
A complaint is an expression of dissatisfaction by a visitor, supporter, community member or other connected person about the standard of service provided by, or on behalf of Worcester Cathedral, or the actions, or lack of action, of the Cathedral or its staff.
Examples might include:
• failure to provide a service or an inadequate standard of service
• treatment by or attitude of a member of staff
Download our complaints policy here
Fundraising Complaints
We hope we will never give you cause to make a fundraising complaint. We will take any complaints seriously and once received, we will contact you within 5 working days. Please send your complaint by email to development@worcestercathedral.org.uk or by post free of charge, addressed to FREEPOST WORCESTER CATHEDRAL. If you are not satisfied with our response, we will refer it to the Dean and Chapter then if you are still unhappy, you can contact the Fundraising Regulator, who will independently investigate your complaint. https://www.fundraisingregulator.org.uk/complaints/make-complaint